HOW TO SPEAK TO A GP OR NURSE

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on to the clinician concerned. You will either be advised to call back at a designated time, or that the clinician will call you back. The receptionist will advise you if a particular doctor is off site.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

There are designated GP telephone consultation slots available on Monday mornings at 10.00am and Wednesday evening at 8pm.

Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor.