Merger of Back Office Services and NHS Contracts

As patients will know from the website TLCP has for some time aimed to bring our practices back office services and NHS Contracts together to form one service. The pandemic has caused this to be delayed but we are now looking to move this forward over the next 6 months

The proposal will NOT mean the closure of any sites or substantial change in doctors and nurses patients see at their practices. It will benefit patients in that they will be able to visit any of our sites to receive care should it be more convenient to them. The merger will NOT create any staff redundancies.

We have already started forming working hubs serving all sites for pharmacy work, handling patients letters and information, finance and payroll. All sites now function on the same telephony platform. There are plans to develop a call centre to handle all incoming patient calls with dedicated, trained staff

The proposed merger time line is between November 2021 and March 2022

If you have any queries or clarification please email us or leave you details at the front desk

Colin Stears - Managing Partner

The Lewisham Care Partnership