Friends & Family Test

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At Morden Hill Surgery we started the Friends and Family test in December 2014, please see our results below.


Select year:
  • 73% Extremely Likely
  • 16% Likely
  • 0% Neither Likely nor Unlikely
  • 5% Unlikely
  • 5% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2020 000000
Dec 2019 000000
Nov 2019 000000
Oct 2019 000000
Sep 2019 000000
Aug 2019 000000
Jul 2019 000000
Jun 2019 000000
May 2019 000000
Apr 2019 000000
Mar 2019 000000
Feb 2019 000000
Jan 2019 000000
Dec 2018 000000
Nov 2018 000000
Oct 2018 000000
Sep 2018 000000
Aug 2018 000000
Jul 2018 000000
Jun 2018 000000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 000000
Nov 2017 010010
Oct 2017 100000
Sep 2017 000100
Aug 2017 000000
Jul 2017 000000
Jun 2017 000000
May 2017 000000
Apr 2017 100000
Mar 2017 100000
Feb 2017 000000
Jan 2017 000000
Dec 2016 1020010
Nov 2016 1430100

Patient feedback

We asked the question:
Any further comments?

I find all at Morden hill surgery are friendly, professional and lovely.
Posted on: 11/12/2016

All the GPs and staff at Morden Hill Surgery have always been helpful. They are a wonderful team and have been with them for 30+ years. I've never had a problem and would recommend them to anyone in need of care.
Posted on: 08/12/2016

Always has very good care
Posted on: 07/12/2016

Receptionist very kind helpful and efficient. Nurses excellent and GPs look after me excellently.
Posted on: 07/12/2016

I find all the doctors excellent and feel very privileged to be a patient with the practice.
Posted on: 05/12/2016

A wonderful community service with excellent staff and a friendly atmosphere.
Posted on: 05/12/2016

Very easy to book appointments on the day- either telephone at 8am or come to the surgery a bit earlier Even better now you can book online on the day Also have been able to book an appointment on the day for my 2 year old son, even when calling up later in the morning This is a very accessible surgery, I have never experienced the problems getting an appointment that patients from other practices in Lewisham talk/complain about
Posted on: 02/12/2016

I think it is a well-run and helpful practice and has served my family's needs well for the past 20 years.
Posted on: 01/12/2016

The doctors and staff are very patient in listening to your problems. They have been extremley reactive to my problems in the past and cannot fault their service. The staff are, in the main, also helpful and attentive to any requests that one makes.
Posted on: 29/11/2016

An excellent practice and a credit to the NHS.
Posted on: 24/11/2016

I was absolutely delighted with my recent experience of the surgery. Dr Gibbs oversaw my treatment with the utmost attention and concern - not just medical support but encouragement and human understanding. I am very grateful.
Posted on: 22/11/2016

My family and I have always received the best treatment from this surgery. The doctors are very competent and the staff are very friendly and welcoming.
Posted on: 14/11/2016

Care Quality Commission Report